For game specific issues:
Need for Speed Most Wanted: http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/bd-p/need-for-speed-most-wanted
Need for Speed Hot Pursuit: http://answers.ea.com/t5/Need-for-Speed-Hot-Pursuit/bd-p/need-for-speed-hot-pursuit
Should you not find the answers at the above links, please email us at firstname.lastname@example.org
Hopefully that will get you some way towards resolving your problem.
The Criterion Team