HELP

If you’re after tech support your first port of call should be http://help.ea.com.
Help from our players’ community is at http://answers.ea.com

For game specific issues:

Burnout: http://answers.ea.com/t5/Burnout/ct-p/Burnout
Need for Speed Most Wanted: http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/bd-p/need-for-speed-most-wanted
Need for Speed Hot Pursuit: http://answers.ea.com/t5/Need-for-Speed-Hot-Pursuit/bd-p/need-for-speed-hot-pursuit

Should you not find the answers at the above links, please email us at mailbag@criteriongames.com

Hopefully that will get you some way towards resolving your problem.

The Criterion Team